Privacy Policy – How Bet Pro Protects Your Personal Data

1. Introduction

This Privacy Policy describes how Bet Pro (operating at betpro-vip.com) collects, processes, stores, and protects the personal information of players in Pakistan. When you register an account on Bet Pro, make a deposit, place a bet, or contact our support team, you are sharing information with us — and we want you to know exactly what we do with it.

Bet Pro takes privacy seriously not just because it is required by sound data governance practice, but because our players deserve to know their information is in safe hands. We are a platform built specifically for Pakistani users, and we understand the importance of trust when it comes to sharing personal details and financial information online.

This policy applies to all users of the Bet Pro platform, including registered account holders, visitors who browse without registering, and anyone who contacts our support team. By using Bet Pro, you confirm that you have read and understood this Privacy Policy and agree to the data practices described here.

2. Data We Collect

Bet Pro collects personal data in several categories. The table below summarises what we collect, why, and the legal basis under which we process it:

Bet Pro does not collect any sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. The only exception is age-related information, which is collected to verify that players meet the minimum age requirement of 18 years.

3. How We Collect Your Data

Bet Pro collects your personal data through the following channels:

3.1 Directly From You

The largest portion of the data Bet Pro holds about you comes directly from you — when you register an account, complete identity verification, make a deposit, request a withdrawal, contact support, or respond to a promotion. You control what you share at these points, and you can update most of it at any time from your account settings.

3.2 Automatically During Platform Use

When you visit betpro-vip.com or use the Bet Pro platform, certain technical data is collected automatically. This includes your IP address, the device and browser you are using, the pages you visit, the time you spend on each section, and basic session information. This data is used for security monitoring, fraud prevention, and improving platform performance — not for advertising profiling.

3.3 From Payment Processors

When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or card, our certified payment processor partners share transaction confirmation data with Bet Pro. This includes transaction reference numbers, amounts, timestamps, and payment method identifiers. Your full card number and full wallet credentials are never passed to Bet Pro — they are handled exclusively by the payment processors.

3.4 From Identity Verification Services

If you are required to complete enhanced identity verification — for example, before processing a large withdrawal — Bet Pro may use a third-party identity verification service to cross-check the documents you provide. These services operate under strict data processing agreements with Bet Pro and are permitted to use your data only for the purpose of verification.

4. How Bet Pro Uses Your Data

Bet Pro uses your personal data for the following specific, legitimate purposes only. We do not use data for purposes beyond those listed below without first obtaining your explicit consent:

• Account creation and management: Processing your registration, verifying your identity and age, maintaining your account, and updating you about account activity.
• Processing payments: Facilitating deposits in PKR via your chosen payment method and processing withdrawal requests to your registered wallet or bank account.
• Delivering services: Providing access to games, sports betting markets, live odds, and all other features of the Bet Pro platform.
• Legal and regulatory compliance: Meeting anti-money-laundering (AML), Know Your Customer (KYC), and other legal obligations imposed on gaming operators. This includes record-keeping requirements that may require Bet Pro to retain certain data for defined periods even after account closure.
• Fraud prevention and security: Monitoring account activity for unusual patterns, verifying payment methods, and investigating suspected fraudulent behaviour to protect both players and the platform.
• Customer support: Responding to your queries, complaints, and support requests. Support conversations are logged to maintain service quality and for staff training.
• Platform improvement: Analysing anonymised usage data to understand how players use Bet Pro, identify areas of friction, and improve the experience over time.
• Responsible gaming: Monitoring betting patterns to identify players who may be exhibiting signs of problem gambling and providing appropriate interventions.
• Promotional communications: If you have opted in to marketing communications, sending you information about Bet Pro promotions, bonuses, and new games. You can opt out of these at any time from your account settings or by contacting support.

5. Sharing Your Data

Bet Pro shares your personal data with third parties only in the limited circumstances described below. All third parties who receive your data are subject to data processing agreements that restrict their use of your information to the specific purpose for which it was shared.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, banking partners, and Visa/Mastercard network processors — to process your deposits and withdrawals. These entities are PCI-DSS certified and operate under their own stringent data security standards.
• Identity verification providers: Where enhanced KYC verification is required, a certified identity verification partner may process your submitted documents. They are permitted only to verify identity and return a result — they cannot retain your documents beyond the verification period.
• IT and infrastructure service providers: Cloud hosting, database management, and cybersecurity services that underpin the Bet Pro platform. These providers have access only to the data required for their specific technical function and are bound by strict confidentiality obligations.
• Regulators and law enforcement: Where required by applicable Pakistani law or a lawful request from a regulatory authority, Bet Pro will disclose data to the relevant authority. Bet Pro will notify you of any such disclosure unless legally prohibited from doing so.
• Fraud prevention networks: Industry-standard shared fraud databases may be checked to verify that a new player or payment method does not appear on known fraud lists. Bet Pro may also report confirmed fraud to these networks.

6. Data Storage & Security

Bet Pro stores all player data on access-controlled servers protected by multiple layers of security. The following measures are in place to protect your information at all times:

• Encryption in transit: All data exchanged between your device and Bet Pro's servers is encrypted using 256-bit SSL/TLS. This applies to every page of the platform, not just login and payment screens.
• Encryption at rest: Sensitive stored data — including identity documents, CNIC images, and financial records — is encrypted at rest using industry-standard encryption protocols.
• Access controls: Bet Pro staff can access player data only on a strict need-to-know basis. Access is role-based, logged, and regularly audited. No single staff member can access all categories of your data simultaneously.
• Two-factor authentication for withdrawals: All withdrawal requests require confirmation via your registered Pakistani mobile number before processing, adding a critical layer of protection against unauthorised withdrawals.
• 24/7 fraud monitoring: Bet Pro's security team monitors accounts continuously for unusual activity, including login attempts from unrecognised devices, unusual betting patterns, and payment anomalies.
• Penetration testing: The platform undergoes regular independent security assessments to identify and address vulnerabilities before they can be exploited.

Despite these protections, no online system can be guaranteed 100% secure. In the unlikely event of a data breach that affects your personal information, Bet Pro will notify you via your registered mobile number and email as quickly as possible and take all reasonable steps to contain and remediate the breach.

7. Cookies & Tracking Technologies

Bet Pro uses cookies and similar technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device by your browser. Bet Pro uses the following categories of cookies:

7.1 Essential Cookies

These are required for the platform to function. They manage your login session, keep you authenticated as you navigate between pages, and remember items in your bet slip. You cannot opt out of essential cookies without disabling the platform entirely.

7.2 Analytics Cookies

Bet Pro uses anonymised analytics data to understand which features players use most, how long sessions typically last, and where players encounter difficulties. This data does not identify you personally and is used only for internal platform improvement purposes.

7.3 Security Cookies

Certain cookies support Bet Pro's fraud detection and security systems. These help identify suspicious login patterns, prevent cross-site request forgery (CSRF), and confirm that actions such as withdrawals are initiated by the legitimate account holder.

Bet Pro does not use advertising cookies or place any third-party tracking pixels on the platform. Your browsing activity on Bet Pro is not shared with external advertising networks.

8. Data Retention Periods

Bet Pro retains your personal data only for as long as is necessary for the purposes described in this policy, or as required by law. The following retention schedule applies:

• Active account data: Retained for the full duration of your account being open on Bet Pro.
• Identity verification documents: Retained for a minimum of five years following account closure, as required by anti-money-laundering regulations.
• Financial transaction records: Retained for a minimum of five years following the transaction date, as required by applicable financial record-keeping regulations.
• Support communications: Retained for three years following the resolution of the issue, for service quality and dispute resolution purposes.
• Usage and technical data: Anonymised and aggregated after 12 months. Individual technical logs are deleted after 90 days unless they are part of a security investigation.
• Marketing preferences: Retained until you opt out or request deletion. If you opt out of marketing, Bet Pro retains a record of your opt-out preference indefinitely to ensure it is honoured.

When data is no longer required, Bet Pro deletes it securely using standard data destruction methods. Backups containing your data are overwritten within 30 days of the primary data being deleted.

9. Your Data Rights

As a Bet Pro player, you have the following rights over your personal data. To exercise any of these rights, contact Bet Pro's privacy team at privacy@betpro-vip.com. We will respond within seven business days of receiving a valid request.

10. Minors

Bet Pro is strictly prohibited to persons under the age of 18. The platform does not knowingly collect personal data from minors. If Bet Pro becomes aware that personal data has been collected from a person under 18 without verified parental consent, that data will be deleted and the account closed immediately.

If you are a parent or guardian and believe your child has registered an account on Bet Pro, please contact our support team immediately at support@betpro-vip.com. We will close the account and delete all associated data within two business days of the report being verified.

11. Changes to This Privacy Policy

Bet Pro may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. The effective date at the top of this page reflects the date of the most recent revision.

When material changes are made to this policy, Bet Pro will notify registered players via the mobile number on file. The notification will summarise the key changes and include a link to the full updated policy. Your continued use of the Bet Pro platform after the effective date of a revision constitutes acceptance of the updated Privacy Policy.

If you do not agree with a material change, you may request account closure and data deletion before the effective date. Any data collected before the change date will continue to be handled under the policy that was in force at the time of collection.

12. Contact & Privacy Requests

For all privacy-related questions, data access requests, objections, or complaints related to how Bet Pro handles your personal information, please contact our dedicated privacy team:

If you are not satisfied with how Bet Pro has handled your privacy request, you have the right to escalate your complaint to the relevant data protection authority in Pakistan.